Artera Technology Service Center Knowledge Base
How to Get a User Set Up with an Adobe Subscription License
This article provides a step-by-step guide on how to set up a user with an Adobe subscription license. This is essential for enabling users to access Adobe products such as Adobe Acrobat Pro, Adobe Acrobat Standard, and other Adobe Creative Cloud applications.
The purpose of this article is to assist IT administrators in setting up users with Adobe subscription licenses. It is intended for users that put in a ticket to get a upgraded adobe license a “how to” installing adobe license version correctly on their own.
Step-by-Step Instructions
Method 1: Don't have the Free Adobe Acrobat already installed
Step 1: After creating the ticket once the support member adds the correct license to your name you will see an email show up. For this example, I will be installing the Adobe Standard license to my previous free version. Once you get the email click “get started”. In the event the email is not showing up use this link to download pro or standard version. https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html
Step 2: After pressing get started you will be sent to adobe web page to verify login press “continue”.
Step 3: After pressing continue a one time authentication code will be sent back to your company email. After about a minute for this to pop up type in the 6 digit code and press “ok”. In the event you didn’t get a code press “resend code”.
Step 4: After typing in the code this is where you will create your account you will need to add a password and type how old you. After typing in the needed information press “complete account”. This password will be needed later if you need to sign into another device or get locked out of your adobe account.
Step 5: After creating an account it will show you all the apps you have access to clicking on the Adobe Acrobat Standard and pressing “download” will install the standard version. In the event you have the pro license instead of standard it will be the same process.
Step 6: The installation will take 5-30 mins depending on network speeds.
Step 7: Once the installation is done you will see a page that pops up for standard adobe install run this in the background this will take 20-30 mins. In order to see if you did this correctly opening up adobe will not longer say sign in it will have your licensed account signed in.
Method 2: Already have the free Adobe Acrobat installed
This guide provides a straightforward process for upgrading from Adobe Acrobat Reader to Acrobat Standard, ensuring users can easily access premium features. It simplifies the installation with step-by-step instructions that are easy to follow, making the transition seamless. By following this guide, users can enhance their PDF editing and management capabilities efficiently. Whether for personal or professional use, upgrading can significantly improve productivity and access to advanced tools.
1. Open Acrobat Reader and Click "Sign in".
2. Enter the email address and password of your Adobe account.
3. If you don't know your password, you can click "Reset your password" to send a reset link to your email.
4. After logging in, click "Menu".
5. Click "Install premium features" under the "Help" options.
7. Click the X icon on the feature previews.
8. Click the upgrade status icon to monitor the progress.
9. Wait for the upgrade to complete. It could take up to 20 minutes.
10. Click "Restart" to restart your computer and complete the installation, if prompted.
Issue 1: User Did Not Receive Enrollment Email
Issue 2: User Unable to Complete Setup
Question: How long does it take for the enrollment email to be sent? Answer: The enrollment email is typically sent immediately after you click "Send Enrollment Email".
Question: What should I do if the user cannot download the Adobe application? Answer: Ensure that the user has a stable internet connection and that their device meets the system requirements for the Adobe application. If issues persist, provide the user with a direct download link.
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