Teams Add ins not working

Artera Technology Service Center Knowledge Base

Title Troubleshooting Teams Add-ins Not Downloading

Introduction This article provides a comprehensive guide to troubleshooting issues related to Microsoft Teams add-ins not downloading. It covers common causes, step-by-step instructions to resolve the issue, and additional resources for further assistance.

Purpose The purpose of this article is to assist IT administrators and end-users in resolving issues where Microsoft Teams add-ins fail to download. This guide aims to provide clear and actionable steps to diagnose and fix the problem.

Prerequisites Before following the steps in this article, ensure that:

• You have administrative access to the system.

• Microsoft Teams is installed and updated to the latest version.

• You have a stable internet connection.

Step-by-Step Instructions

Step 1: Remove current downloaded teams.

Step 2: Download the old version of Teams.

Teams_windows_x64.exe

Step 3: Update Microsoft Teams

1. Open Microsoft Teams.

2. Click on your profile picture and select "Check for updates."

3. Follow the prompts to update Teams to the latest version.

4. Should upgrade to the “new version” of team.

Troubleshooting

Issue 1: Add-in Download Fails

• Solution: Ensure that your internet connection is stable and that you have the necessary permissions.

• Solution: Go to the Microsoft page to install the “old version” of teams.

Issue 2: Add-in Installation Error

• Solution: Update Microsoft Teams to the latest version and disable any conflicting software.

FAQs

Question: Why can't I download Teams add-ins?

• Answer: This could be due to network issues, lack of permissions, or software conflicts. Follow the steps in this article to troubleshoot the issue.

Question: How do I update Microsoft Teams?

• Answer: Click on your profile picture in Teams, select "Check for updates," and follow the prompts to update.

Additional Resources

• An external link was removed to protect your privacy.

Revision History

• [Date]: Created initial draft.

Contact Information

• Process Owner: Noah Casteline

• Email: noah.casteline@artera.com

• Phone: 470-480-2414

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