Adobe Subscription License Install
Artera Technology Service Center Knowledge Base
Title
How to Get a User Set Up with an Adobe Subscription License
Introduction
This article provides a step-by-step guide on how to set up a user with an Adobe subscription license. This is essential for enabling users to access Adobe products such as Adobe Acrobat Pro, Adobe Acrobat Standard, and other Adobe Creative Cloud applications.
Purpose
The purpose of this article is to assist IT administrators in setting up users with Adobe subscription licenses. It is intended for users that put in a ticket to get a upgraded adobe license a “how to” installing adobe license version correctly on their own.
Prerequisites
- Need to have approval to get a license version
- Administrative access to the Adobe Admin Console (Admin Granting License)
- The email address of the user you want to set up with a subscription license
Step-by-Step Instructions
Step 1: After creating the ticket once the support member adds the correct license to your name you will see an email show up. For this example, I will be installing the Adobe Standard license to my previous free version. Once you get the email click “get started”. In the event the email is not showing up use this link to download pro or standard version. https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html
Step 2: After pressing get started you will be sent to adobe web page to verify login press “continue”.
Step 3: After pressing continue a one-time authentication code will be sent back to your company email. After about a minute for this to pop up type in the 6-digit code and press “ok”. In the event you didn’t get a code press “resend code”.
Step 4: After typing in the code this is where you will create your account you will need to add a password and type how old you. After typing in the needed information press “complete account”. This password will be needed later if you need to sign into another device or get locked out of your adobe account.
Step 5: After creating an account, it will show you all the apps you have access to clicking on the Adobe Acrobat Standard and pressing “download” will install the standard version. In the event you have the pro license instead of standard it will be the same process.
Step 6: The installation will take 5-30 mins depending on the network speeds.
Step 7: Once the installation is done you will see a page that pops up for standard adobe install run this in the background this will take 20-30 mins. To see if you did this correctly opening up adobe will no longer say sign in it will have your licensed account signed in.
Troubleshooting
Issue 1: User Did Not Receive Enrollment Email
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Solution: Check the email address for accuracy and resend the enrollment email. Ensure that the email did not go to the user's spam folder.
Issue 2: User Unable to Complete Setup
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Solution: Verify that the user is following the instructions correctly. Provide additional assistance if needed, such as guiding them through the Adobe application setup.
FAQs
Question: How long does it take for the enrollment email to be sent? Answer: The enrollment email is typically sent immediately after you click "Send Enrollment Email".
Question: What should I do if the user cannot download the Adobe application? Answer: Ensure that the user has a stable internet connection and that their device meets the system requirements for the Adobe application. If issues persist, provide the user with a direct download link.
Additional Resources
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- An external link was removed to protect your privacy.
Revision History
- [Date]: Initial creation of the article.
Contact Information
Process Owner
- Email: noah.casteline@artera.com
- Phone:
Artera Technology Service Center
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