Adding DDS VPN
Artera Technology Service Center Knowledge Base
Artera Technology Service Center Knowledge Base
Title
Setting Up DDS VPN Using Cisco Secure Client
Introduction
This article provides a step-by-step guide on how to set up the DDS VPN using Cisco Secure Client. It covers the installation, configuration, and troubleshooting processes to ensure a smooth setup.
Purpose
The purpose of this article is to assist IT administrators and end-users in setting up the DDS VPN using Cisco Secure Client. This guide is intended for users who need secure remote access to the DDS network.
Prerequisites
Before following the steps in this article, ensure that you have:
- The VPN server address provided by your IT department. (vpn.artera.com)
- Multi-Factor Authentication (MFA) setup if required by your organization.
- Company login email and password.
Step-by-Step Instructions
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Step 1: The first step is to make sure the user's account had the right license to get permission to access the VPN. In Active Directory, the correct group is “Artera-VPN-Users”
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Step 2: After checking if you have the right license added there are 2 ways to open Cisco Secure Client VPN both are shown below.
Figure 1 Using the Search bar and typing in Cisco
Figure 2 Using the up arrow and clicking on the Cisco Secure Client logo
- Step 3: After opening Cisco Secure client for first time users it should have a blank box. If they do they need to type in “vpn.artera.com” to connect to the correct Artera Server. Then press connect.
- Step 4: After pressing connect it will prompt an Artera login they will need to enter their email and password as well as they will need the authenticator at the end for MFA.
- Step 5: After connecting to the VPN if there are letter drives that are not showing these will need to be added manually. Refer to Network Drive KB for help on this.
Troubleshooting
Issue 1: Replay Attack Error
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Solution: If you encounter a "452 Suspected Replay Attack" error, ensure that the system clock on your endpoint is synchronized with the server. This error occurs due to time discrepancies between the client and server.
Issue 2: Installation Failures
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Solution: If the installation fails, review the script logs for errors and address them. Ensure that you have administrative privileges on your device.
FAQs
Question: What should I do if I cannot connect to the VPN?
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Answer: Ensure that you have entered the correct VPN server address and your credentials are accurate. Check your internet connection and try again.
Question: How do I reset my VPN password?
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Answer: Contact your IT department to reset your VPN password.
Additional Resources
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Revision History
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[Date]: Initial creation of the article.
Contact Information
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Process Owner: [Name]
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Email: [Email]
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Phone: [Phone]
Artera Technology Service Center
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For inquiries, contact Brandon Pace at Artera Technology Service Center:
Brandon Pace: brandon.pace@artera.com