Adding a Shared Email/Removing

ArteraServicesLLC-2020-09-30 | Piper Sandler

Artera Technology Service Center Knowledge Base

Title

Adding a Shared Email/Removing Shared Email from Outlook

Introduction

This will show how to add someone's inbox to another user as well as remove that inbox.

Purpose

Explain the purpose of the article is to show how to add someone email to another user so they can access their inbox. It will also show how to remove that email once the user doesn’t want it anymore.

Prerequisites

M365 Admin, Users email if the shared email doesn’t pop up.

Step-by-Step Instructions

Step 1: The first step is to open Exchange and look up the email you want added to someone's account. In this example, I am using Brandon Pace email and I want it added to my inbox so I can see and use his mailbox as an owner like Brandon.

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Step 2: Going over to Delegation on Brandon's account you will see 3 options if a user wants full access to their inbox then you will choose the read and manage (full access option).

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Step 3: Add the name of the account you want to host another email in this example I will be hosting Brandon inbox on my inbox so I will put my name.

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Step 4: Here is the example of seeing Brandon inbox on my Outlook. It will take time for the emails to start showing up.

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Step 5: In the event you want to remove the persons email you added go back to data feeds on the account setting click on the account you added manually and press remove.

Troubleshooting

Offer solutions to common issues or problems readers may encounter.

Issue 1: Having duplicated emails from someone after adding them.

Solution: If there is a duplication its from adding it in exchange and adding it manually delete the one manually.

Issue 2: Outlook freezing after adding manually.

Solution: Close Outlook and open it back up it will freeze depending on the size on your inbox and as well as users. This also freezes from duplication inboxes (from exchange and manual adding) to solve remove the manually added one.

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For inquiries, contact Brandon Pace at Artera Technology Service Center:

Brandon Pace: brandon.pace@artera.com

Artera Services 06/13/2024